Terms of use

• SupportFinder is free to use. No provider can pay for a position, a check result or a badge.
• Checks compare a listing with a source on a date. They do not rate the quality, safety or suitability of a provider's supports.
• We do not endorse any provider. You choose, agree terms with and pay providers directly.
• If you manage a listing, keep it accurate. You can hide it at any time from the portal.
• Raise concerns about a provider's supports with the NDIS Commission. Questions about these terms go to contact@supportfinder.io.

Operated by Sam Young, a sole trader trading as Support Finder. ABN 73 921 039 985.

SupportFinder is a directory combining provider datasets, reviewed listings, automated checks and corrections. Search, listings and the provider portal are free to use.

We are not the National Disability Insurance Agency or the NDIS Quality and Safeguards Commission, and we are not affiliated with, endorsed by, or acting for either. We are not a registered NDIS provider, a plan manager or a support coordinator. Nothing here is medical, legal, financial or plan advice.

• We, us, our: the operator named in section 1, who runs SupportFinder.
• You: anyone who uses SupportFinder. In section 6, it means the person who manages a listing.
• Provider: an organisation or sole trader offering NDIS supports, whether or not it is registered with the NDIS Commission.
• Listing: a provider's entry in the directory: its search result and its page.
• Checks: the comparisons we make between a listing and a source, each shown with its result, source and date, as described in how we check.
• Hidden: a listing its provider has taken out of search from the portal. Held out of search: a listing a failing check keeps out of search.

Appearing in the directory is not an endorsement by us, and the order results appear in is not a ranking of quality. No provider can pay for a position, a check result, or a badge, because we do not sell any of those things. With a location, results are nearest first. Providers the same distance away are shown with those listed in the suburb you searched first, then in an order shuffled for your search, not by name or size. Without a location, results are listed by name. Telling us you are accepting new participants does not move a listing in either order; it lets people filter for providers taking new participants. Only the optional relevance order of our JSON API places a current "accepting" answer higher.

Payment plays no part in the order of results or in any check result. Contact and location checks do not change the order either.

Listings include imported data and reviewed additions. We clean it, check it against sources we can cite, and let providers correct it. We do not guarantee that any listing is complete, current or correct, and details change faster than any directory can follow.

Each check shows its result, source and date, as described in how we check. Checks cover the ABN, NDIS registration and enforcement records, and the website, phone, location and email domain a listing gives, where evidence is available. They say nothing about the quality, safety or suitability of a provider's supports, and they are not a substitute for your own judgement.

We do not endorse any provider, and we do not check the supports a provider delivers. Contact providers directly to ask about their supports, availability and prices.

Choosing a provider, agreeing terms with them, and paying them are entirely between you and them. We are not a party to that and take no fee from it. Check registration status directly with the NDIS Commission before you engage anyone.

If you are concerned about the quality or safety of a provider's supports, raise it with the NDIS Quality and Safeguards Commission. If a listing looks wrong, tell us at contact@supportfinder.io.

To manage a listing, you request access. We confirm your email address, and a person reviews every request; email confirmation alone does not grant access. A request changes nothing on the public listing.

By signing in and editing a listing you confirm that:

• you are authorised to act for the provider whose listing you manage;
• what you publish is accurate, and you will correct it when it stops being accurate;
• you hold the rights to any logo or text you upload, and it contains nothing unlawful, misleading, or about a third party who has not agreed to appear;
• you meet the registration, qualification and other requirements applicable to the services and funding arrangements you advertise.

Some fields may be locked where we have set or corrected a value. That is deliberate — it keeps a corrected record from being quietly reverted — and you can ask us to change or unlock any of them via contact.

You can hide your listing at any time from the portal's Account section, with no explanation required. Hiding keeps your details so you can put the listing back; to have them deleted, email contact@supportfinder.io. We may also decline to publish, edit or remove a listing where it is inaccurate, unlawful, or where the provider's registration or ABN is no longer current.

A Commission banning order, revocation, suspension or refusal to re-register that is in force holds a listing out of search and hides its page. So does a revoked, suspended, cancelled or expired registration in the NDIS register. A compliance notice or enforceable undertaking does not hold a listing out of search; it is shown on the listing with the date of our copy and a link to the Commission. A failing contact or location check never holds a listing out of search. The detail, including records whose timing needs review, is in how we check. Where a listing is held out of search by a failing check, the portal says which one and why.

Where the Commission's file withholds every service address, or gives a provider's head office alone, a listing shows only its head office's suburb and postcode, marked as a head office area, and distance is measured from the centre of that postcode. What a listing needs before it appears in search is set out in for providers.

Please do not:

• bulk-download, scrape or systematically copy the directory. The underlying register is public data — take it from the source, or ask us and we will point you at the JSON API;
• use provider contact details to send unsolicited marketing;
• attempt to sign in as a provider you are not authorised to represent, or to circumvent the rate limits and sign-in checks;
• interfere with the service or try to degrade it for others.

The site's own content and design are ours. The provider register data is published by the NDIS Commission under their terms, and provider-supplied content belongs to the provider.

Includes information adapted from the NDIS Quality and Safeguards Commission, used under CC BY 4.0. The Commission does not endorse SupportFinder. Address matching incorporates G-NAF © Geoscape Australia, licensed by the Commonwealth of Australia under the Open G-NAF End User Licence Agreement.

The service is provided as it is. We do not promise it will be available without interruption, free of errors, or that any particular listing will remain published. To the extent the law allows, we exclude liability for loss arising from your use of the directory or from your dealings with any provider you found through it.

Nothing here excludes rights you have under the Australian Consumer Law or any other law that cannot be excluded by agreement.

How we handle personal information is set out in our privacy statement, which forms part of these terms.

We may update these terms. When we do, we update the review date at the top.

These terms are governed by the law of Australia, and by the law of the state or territory in which SupportFinder is operated.

Questions: contact@supportfinder.io, or see contact.