How we check

What each check on a listing looks at, where the information comes from, and how current it is.

Checks are not ratings or endorsements

A check compares one detail on a listing with one source on one date. It tells you what we looked at and what we found. It does not tell you whether a provider gives good care or is right for you.

Services, prices and availability come from providers. We show them as the provider gave them.

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What registered means

Registered means the NDIS Commission has checked how a provider works. It is not a rating of quality. Every provider, registered or not, must follow the NDIS Code of Conduct.

If the NDIA manages your plan, you must use registered providers. With a plan manager, or if you manage your plan yourself, you can also use providers that are not registered. Most providers listed here are registered.

Some supports must always come from a registered provider, however your plan is managed. These are specialist disability accommodation (SDA), supported independent living (SIL), specialist behaviour support and plan management.

The checks on a listing

A listing can show up to seven checks, in two groups.

Official records: ABN, NDIS registration and enforcement records.
Contact and location: website, phone, location and email domain. These show only when the listing gives that detail.

Reading a result

The date: “Checked 9 Oct 2026” is the day we ran the check. “Our copy downloaded 9 Oct 2026” is the day our copy of an official file arrived. It is not the date of the provider’s registration or of any action. “Our copy uploaded” means we know when the file reached us but not when it was downloaded.
May be out of date: We update official files on a regular schedule. When our copy is more than twice that schedule old, the result says “may be out of date”. The result may still be right, but the official source may have changed since.
Check pending: We have not had an answer yet. It is not a fail.
Check overdue: Our last answer is older than we plan to keep it. We will ask again. It is a gap in our checking, not a finding about the provider.
Check unavailable or Source unavailable: We could not get an answer, or could not read the source. A missing answer is not a negative finding.

Official records

These compare the listing’s ABN with official records. We match by ABN, never by name alone.

ABN

What we check: Whether the Australian Business Register lists the ABN as active.
Source: Australian Business Register, through ABN Lookup. Each listing links to the ABN’s public record.
How current: “Checked” shows the day we asked. We ask again at least every 90 days.
Results you may see: “Active when checked” or “Not active when checked”.
A pass does not mean: An active ABN does not show that staff are qualified, or NDIS registration or the quality of any support.
If it fails: “Not active when checked” means the register shows the ABN as cancelled. For now the listing stays in search while we review the record by hand.
If it’s wrong: The business corrects its ABN details with the Australian Business Register. If our result does not match the register, email contact@supportfinder.io.

NDIS registration

What we check: The registration status recorded for the ABN in the NDIS provider register. Where the file has them, the listing also shows the legal name, registered supports, conditions and end date as written.
Source: NDIS provider register, a file published by the NDIS Quality and Safeguards Commission. We download it by hand and review each new copy before we use it.
How current: “Our copy downloaded” shows when our copy arrived. If it is old, the result adds “may be out of date”.
Results you may see: “Approved in the NDIS register”, or another status the register shows. Other results are “Not found in this copy”, “Conflicting records” and “Source unavailable”.
A pass does not mean: Registration does not mean a provider offers every registered support at every location. A past end date in the file does not on its own mean registration has lapsed.
If it fails: A revoked, suspended, cancelled or expired status, or conflicting records, holds the listing out of search and hides its public page. The provider can see why when they sign in. “Not found in this copy” is not a fail: the listing stays in search, but the “Registration is current” filter leaves it out.
If it’s wrong: Registration details are corrected with the Commission. If our copy does not match the Commission’s register, email contact@supportfinder.io with the ABN.

Enforcement records

What we check: Whether the Commission’s published enforcement records name the ABN. Each matched record shows its type, its dates and, where the file has them, its details.
Source: NDIS enforcement file, published by the NDIS Quality and Safeguards Commission. We download it by hand and review each new copy before we use it.
How current: “Our copy downloaded” shows when our copy arrived. If it is old, the result adds “may be out of date”.
Results you may see: “No records matched”, “1 record matched” (or more), “Commission record: …” or “Source unavailable”. Each record reads “Starts”, “Start recorded”, “End recorded” or “Timing requires review”, with a date. “Commission record: …” names an open compliance notice or enforceable undertaking, such as “Commission record: Compliance notice · Start recorded 21 Sept 2020”. It is not a pass, and it links to the Commission.
A pass does not mean: “No records matched” means only that this ABN is not in our copy of the file. Individual workers, separate infringement notices and unpublished actions are outside this match. It is not a statement of good standing.
If it fails: A banning order, revocation of registration, suspension of registration or refusal to re-register that is in force, or whose timing needs review, holds the listing out of search and hides its public page. So does any record type we have not yet classified. A compliance notice or enforceable undertaking does not hold the listing and does not change the order of results: the listing stays in search, and the record is shown on its search result and at the top of its page as “Commission record”, with the date of our copy and a link to the Commission. It is not a pass. A record that has not started yet shows on the listing but does not hold it until its start date. A record that has ended stays visible and does not hold the listing.
If it’s wrong: The Commission decides what its records say. If we have matched a record to the wrong ABN, or our copy does not match the Commission’s, email contact@supportfinder.io.

Contact and location

These check the details a listing shows. A fail here never removes a listing from search. With a location, results are nearest first; without one, by name. These results do not change that order. How results are ordered

Website

What we check: Whether the listed web address loads. We follow redirects and wait up to 12 seconds.
Source: Provider website.
How current: “Checked” shows the day we tried. We try again at least every 30 days, and whenever the address changes.
Results you may see: “Loaded when checked”, “Could not load” or “No website listed”.
A pass does not mean: A page that loads does not confirm the provider’s services, or that anyone answers an enquiry sent through it. It does not check whether the site is secure.
If it fails: “Could not load” means the page was not found or the address is not valid. If the site blocked us or was down, we show “Check unavailable” and try again.
If it’s wrong: Providers can edit their website when they sign in. Anyone else can email contact@supportfinder.io.

Phone

What we check: Whether the number is a 10-digit Australian number starting with 02, 03, 07, 08, 04, 1300 or 1800.
Source: Listed phone.
How current: Worked out each time the listing is shown, so it always matches the number on the listing.
Results you may see: “Australian format”, “Format not recognised” or “No phone listed”.
A pass does not mean: No call is made. A well-formed number may still be disconnected or not answered.
If it fails: The number is missing, too short or long, or does not start like an Australian number. If a provider hides their phone, no phone check is shown.
If it’s wrong: Providers can edit their phone when they sign in. Anyone else can email contact@supportfinder.io.

Location

What we check: Whether each street address on the listing matches a point in the national address file. Online services have no street address to check.
Source: National address file (G-NAF © Geoscape Australia, licensed by the Commonwealth of Australia under the Open G-NAF End User Licence Agreement). Each address also says when it appears in the Commission’s outlet records.
How current: We look up an address when it is added or changed. The result is worked out each time the listing is shown.
Results you may see: “Street addresses found”, “Some addresses not matched”, “See address results”, “Online service” or “Head office area only”. Each address reads “Street address matched”, “Approximate map location” or “Street match unavailable”. “Head office area only” means the Commission’s file withholds every service address, as it does for many home-based and sole-trader services, or gives only the provider’s head office. The listing then shows only its head office’s suburb and postcode, never the street, marked “Head office area; service locations not published”, and distance is measured from the centre of that postcode. There is no street to check, so this is not a fail.
A pass does not mean: Address matching does not show that the provider operates there, or that every support is offered at every address.
If it fails: At least one address could not be matched to a street. It may be shown at the centre of its postcode, marked “Approximate map location”. The listing stays in search, and distance is measured from that point.
If it’s wrong: Providers can update locations from the portal or by email. Anyone else can email contact@supportfinder.io.

Email domain

What we check: Whether the domain of the listed email address (the part after the @) is set up to receive email. We do not send a message.
Source: Email domain settings, read from public internet records.
How current: “Checked” shows the day we looked. We look again at least every 30 days, and whenever the domain changes.
Results you may see: “Set up for email”, “Email set-up not found” or “No email listed”.
A pass does not mean: It does not confirm the address exists or that anyone reads the inbox.
If it fails: We did not find the set-up. Some domains still receive email without it, so a message may still arrive.
If it’s wrong: Providers can edit their email when they sign in. Anyone else can email contact@supportfinder.io.

What we don’t check

Care quality: how well a provider delivers support, or what other people think of it.
Staff: checks on staff, and their qualifications or training.
Availability: whether a provider is taking new participants, unless the provider tells us. The listing says when they told us.
Prices: fees, or whether prices follow NDIS pricing rules.

We also run some internal checks that listings do not show, such as whether a provider is listed twice. They never hold a listing out of search and do not change the usual order of results.

Report an error

Email contact@supportfinder.io with the provider’s name or ABN, the check, and what looks wrong. Providers and members of the public can both write. You can also use the contact page.

We can fix our copy and our checks. Official records are corrected at their source: the Australian Business Register or the NDIS Commission.

Managing a listing: For providers explains how to request access and sign in. We confirm the account email and review permission to manage the listing. Website-domain evidence supports that review; it does not prove ownership on its own.

Includes information adapted from the NDIS Quality and Safeguards Commission, used under CC BY 4.0. The Commission does not endorse SupportFinder. Address matching incorporates G-NAF © Geoscape Australia, licensed by the Commonwealth of Australia under the Open G-NAF End User Licence Agreement.